ReplyTrack plugs into your existing mail environment. It does not replace Outlook, Gmail, or Exchange. It does not ask your team to move mailboxes or learn a new inbox.
Once connected, ReplyTrack syncs mail metadata, applies your SLA rules, and shows status in the web dashboard — and, if you deploy them, in the Outlook add-in and the Chrome extension
Supported Email Platforms
Microsoft 365
Connect your Microsoft 365 tenant with a quick admin setup — no changes for end users.
Choose which mailboxes to monitor; you don’t have to connect every account
Tracks threads, timestamps, and reply activity automatically
Your team keeps working in Outlook exactly as before
Best for organisations already on Microsoft 365 / Exchange Online.
Gmail / Google Workspace
Connect Gmail securely — each user links their own mailbox in a few clicks.
The Chrome extension shows countdown timers and metrics inside Gmail in the browser
The same SLA rules, dashboard, alerts, and reports apply once mail is syncing
Best for organisations on Google Workspace, or mixed environments where some users are on Gmail and others on Microsoft mail.
Microsoft Exchange (on-premises)
Connect on-premises Microsoft Exchange with help from your IT team.
Suitable for organisations that haven’t moved all mail to Microsoft 365
Same response-time, SLA, and dashboard experience once mail is syncing
Best for on-premises Exchange environments.
Where Teams See ReplyTrack
Microsoft Outlook Add-In
The Outlook add-in is the day-to-day panel for Microsoft Outlook users.
Opens as a task pane beside the inbox
Shows deadline status, time remaining, and personal metrics
Priority, at-risk, and SLA-breached lists without leaving Outlook
Link to open the full web dashboard
Can be sideloaded for testing, or deployed by Microsoft 365 administrators
Chrome Browser Extension
The Chrome extension is for Gmail and Outlook on the web.
Countdown timers on inbox rows
A metrics widget in the mail page
Connects to your ReplyTrack server; it does not replace the mail provider
ReplyTrack Web Dashboard
The web app is the control centre for reporting and administration.
KPIs, trends, and conversation drill-down
SLA definitions, alerts, reports, users, and organisation structure
Email assignment, audit trail, holiday calendars, and integration settings
What Gets Connected — and What Does Not Change
What ReplyTrack Connects To
Your mail system — Microsoft 365, Gmail / Google Workspace, or on-premises Exchange
Outlook add-in and Chrome extension, if you choose to deploy them
Your ReplyTrack server — typically Windows/IIS (self-hosted or operated by Adit Microsys)
What Does Not Change
People still send and receive mail in Outlook or Gmail
Mailboxes are not migrated
ReplyTrack is not a new inbox and not an email marketing tool
It does not sit in the delivery path of mail; it reads metadata from the mail system you already use
How Integration Works
What ReplyTrack Connects To
Choose your mail platform : Microsoft 365, Gmail / Google Workspace, or on-premises Exchange — mixed organisations can use different providers for different teams.
Connect the mailboxes you want to monitor : You don’t have to connect every mailbox in the company.
Set your response rules : SLA targets, clients, teams, business hours, holidays, and alert recipients.
Deploy the add-in and extension (optional but recommended) : Put timers and status right next to the inbox.
Sync runs in the background : ReplyTrack keeps mail metadata current and calculates deadlines and performance automatically. Email body content is not stored in the database.
Deployment Options
Self-Hosted
Deploy ReplyTrack on a Windows / IIS server. Mail metadata and configuration stay in that environment.
Hosted by Adit Microsys
Adit Microsys can operate ReplyTrack for you. Talk to us about hosting if you do not want to run the server yourself.
Security Notes for IT
Connections to Microsoft, Google, and Exchange use secure, organisation-approved credentials
The web application runs on HTTPS
Primarily metadata is stored for analytics, SLA, and reporting — not email body content
Optional AI features only read message content briefly to classify whether a reply is needed; content isn’t stored
Role-based access: User, Team Lead, Manager, Admin
Audit logging covers configuration, assignment, and other key actions
Adit Microsys is certified to ISO 27001:2022 and ISO 9001:2015
Integration at a Glance
Microsoft 365
Gmail / Google Workspace
Microsoft Exchange on-premises
Microsoft Outlook add-in
Chrome browser extension
Self-hosted or Adit-hosted
Connect the Mail You Already Use
Give matching customer emails a visible deadline — without changing how the team works.
